Support

Something not working?

Mail support@joinafterglow.app and a person reads it — usually with an answer within a few working days. Tell us which iPhone and which iOS version you are on, and what you saw.

The shutter stops halfway through the day

That is the daily limit: five moments per traveller per trip day. It resets on the next day of the trip, in the trip's own time zone. A photo only counts once it has been saved, so a failed shot does not cost you one.

The camera shows a black screen

Afterglow asks for camera access the first time you use it. If it was refused, open Settings → Afterglow → Camera on your iPhone and switch it back on, or use You → Settings in the app, which links straight there.

I cannot see my photos yet

That is deliberate. The roll stays closed until 24 hours after the trip ends, and the server decides when that moment arrives. Moving your phone's clock forward does not open a shared album early.

Photos are stuck in the upload queue

Open the trip and choose View upload queue. A photo counts as uploaded only once the server has confirmed it. If a transfer stopped because of the network or a limit, Retry uploads picks it up again. Uploading needs the app to be open — transfers in the background are not built yet.

I want to join a friend's trip

You need the invite code from the person who created the trip. Enter it in the app, check the trip details on the confirmation screen, and confirm. You then see the same participant list as the rest of the group.

Getting your photos out

In a shared gallery, use Download album for everything or Select photos for a selection. Files arrive in original quality, and you can keep them through the iPhone share sheet. There is no charge for this.

Deleting your account or your photos

In-app deletion is still being built. Until it ships, mail privacy@joinafterglow.app from the address you signed up with and your account and uploaded photos are removed by hand. Photos that never left your phone disappear when you delete the app.

Reporting a photo or a person

Reporting inside the app is not available yet. Mail support@joinafterglow.app with the trip name and what you saw, and it is dealt with directly.

Known limits during the test

• iPhone only. Android comes later.
• Photos on your phone are not a backup: removing the app removes them.
• Trips and photos do not yet restore onto a new phone from the server.
• Account deletion, reporting and moderation are handled by email for now.

Still stuck

Write to support@joinafterglow.app. Screenshots help, and during a test so does an honest description of what you expected to happen.